Valley View Pet Services agrees to act with integrity, responsibility and trustworthiness towards our clients, their pets and their property. The welfare of each dog in our care is paramount and their safety and wellbeing will never be made subordinate to any other consideration.
In order to ensure we fulfil our obligations to you, the client, we ask all new customers to read and agree to the following terms and conditions.
1. Ownership Responsibility
By enrolling a dog at Valley View Pet Services, the owner confirms that they are the legal owner of the dog(s) named in the registration form and accepts full responsibility for their dog(s) whilst attending daycare.
2. Behaviour and Suitability
All dogs must pass a behaviour and suitability assessment before being accepted into daycare.
Dogs must be friendly with other dogs and people and show no signs of aggression. Any dog demonstrating aggression or behaviour deemed unsafe or unsuitable by Valley View staff may be required to leave daycare immediately, regardless of how long the dog has been attending.
3. Health and Fitness
Owners confirm that their dog is fit, healthy and capable of participating in exercise, play and social interaction with other dogs unless otherwise discussed with Valley View staff.
4. Vaccinations, Parasites and Illness
All dogs attending Valley View must:
• Be fully vaccinated
• Have up-to-date flea, tick and worm treatments
• Provide an up-to-date vaccination record annually
Dogs must not attend daycare if they are suffering from any illness, contagious condition or parasite that could pose a risk to other dogs or people.
Dogs must remain away from daycare:
• For 48 hours after symptoms such as vomiting or diarrhoea
• For 2 weeks after receiving the Kennel Cough vaccination
• For a minimum of 4 weeks during and after a season, including 14 days after bleeding has finished
Owners acknowledge that despite vaccination, Kennel Cough can still occur, and agree that Valley View cannot be held responsible if their dog contracts Kennel Cough.
5. Entire Dogs
Entire male dogs may attend daycare from a young age until they reach an age considered suitable for castration.
This is assessed on a case-by-case basis but generally:
• Small breeds – around 12 months
• Larger breeds – around 18 months
Valley View reserves the right to require a break from daycare if an entire dog’s behaviour becomes disruptive or unsuitable for the group environment.
6. Female Dogs in Season
Female dogs in season may not attend daycare for the duration of their season and must remain away for at least 14 days after bleeding has stopped, with a minimum absence of four weeks.
Valley View will not accept responsibility for any costs resulting from pregnancy should a dog attend daycare while in season.
7. Daycare Attendance Commitment
Dogs must attend daycare on at least one regular set day per week in order to maintain their place within the daycare group. This helps us maintain a stable and balanced group environment.
8. Trial Sessions
All new dogs must complete a paid trial session before joining the daycare group. This allows us to ensure the dog is comfortable, suitable for the environment and able to safely integrate with the group.
9. Veterinary Care
Valley View reserves the right to seek veterinary advice or treatment if a dog becomes ill or injured while in our care and the owner cannot be contacted.
Owners agree to be responsible for any veterinary costs incurred as a result.
10. Risk of Injury
Owners understand that dogs participating in group play may occasionally sustain minor injuries despite careful supervision.
Owners agree that Valley View Pet Services and its employees cannot be held responsible for injury, illness or death of a dog unless caused by proven negligence.
Owners are strongly advised to maintain appropriate pet insurance.
11. Owner Liability
Owners accept responsibility for any damage or injury caused by their dog to other dogs, people, equipment, vehicles or property whilst attending Valley View.
12. Daycare Facility Security
The Valley View daycare facility is enclosed by a 6ft deer fence which is regularly inspected and maintained to ensure maximum security.
In the unlikely event of an escape, Valley View operates a formal escape procedure and all staff are trained accordingly.
While every precaution is taken, Valley View cannot accept responsibility for loss or escape unless caused by proven negligence.
13. Transport
Dogs attending Valley View may be transported in company vehicles fitted with custom crash-tested crates to ensure a safe and secure journey.
Owners consent to their dog being transported in Valley View vehicles for collection and drop-off.
14. House Keys
Some clients provide Valley View with a house key to allow collection of their dog.
Where necessary, Valley View may arrange for an additional key to be cut in order to ensure smooth collection arrangements between multiple vehicles and staff members.
All keys provided by the owner, including any duplicates made, will be returned to the owner when the dog leaves Valley View services.
15. Payment Terms
Invoices are issued on the last working day of each month.
Payment must be made within 5 days of the invoice date.
Valley View reserves the right to suspend daycare services if payment is not received within this period.
16. Cancellation Policy
A 7 day cancellation notice is required for daycare sessions.
If the cancelled space is filled, no charge will apply.
For holidays longer than two weeks, the dog’s space may be held at 50% of the usual rate unless the space is filled.
17. Photographs and Media
Owners agree that photographs or videos of their dog may be taken during daycare activities.
These may be used for Valley View Pet Services marketing, social media or website content unless the owner requests otherwise in writing.
18. Right to Refuse Service
Valley View reserves the right to refuse admission to any dog or dismiss any dog that does not meet health, behaviour or safety standards.
All decisions regarding suitability are made at the sole discretion of Valley View staff.
Daycare Terms & Conditions
Valley View Pet Services provides licensed home boarding where dogs stay in a safe, comfortable family environment while their owners are away. The welfare, safety and wellbeing of all dogs in our care is our highest priority.
By booking home boarding with Valley View Pet Services, owners agree to the following terms and conditions.
1. Ownership Responsibility
By enrolling a dog for home boarding, the owner confirms that they are the legal owner of the dog(s) and accepts full responsibility for their dog(s) whilst staying with Valley View Pet Services.
2. Daycare Requirement
All dogs boarding with Valley View must be existing daycare clients and must have attended daycare prior to their boarding stay.
From Monday to Friday, boarding dogs attend Valley View daycare where they take part in supervised play, socialisation and exercise with the daycare group.
This allows dogs to remain active and engaged during the day before returning home in the evening to relax in a comfortable family environment.
Valley View reserves the right to refuse boarding for dogs who have not previously attended daycare or who are not suitable for the daycare environment.
3. Behaviour and Suitability
All dogs must be friendly, sociable and suitable to stay in a home environment with other dogs and people.
Valley View reserves the right to refuse or terminate a boarding stay if a dog displays behaviour that is aggressive, disruptive or unsafe for the group environment.
4. Vaccinations and Health
All dogs boarding with Valley View must:
• Be fully vaccinated
• Have up-to-date flea, tick and worm treatments
• Be in good health when arriving for boarding
Dogs must not attend boarding if they are suffering from any contagious illness, vomiting, diarrhoea or other condition that could pose a risk to other dogs.
Dogs must remain away from boarding for 48 hours after symptoms have stopped.
Owners acknowledge that even vaccinated dogs may still contract Kennel Cough, and Valley View cannot be held responsible should this occur.
5. Feeding and Routine
Owners must provide sufficient food for the duration of the boarding stay along with clear feeding instructions.
Where possible, Valley View will maintain the dog’s usual feeding schedule and routine.
6. Medication
Valley View can administer medication provided clear written instructions are given by the owner.
Owners must supply all medication required for the duration of the stay.
7. Sleeping Arrangements
Dogs staying with Valley View are cared for in a home environment and will sleep either in a crate or on a bed depending on the individual dog and the routine they are used to at home.
Where possible, we aim to follow each dog’s normal sleeping arrangements so that they feel comfortable and settled during their stay.
8. Home Environment
Dogs boarding with Valley View will stay in a family home environment and may share the household with other dogs being cared for at the same time.
Every effort is made to ensure dogs are carefully matched and supervised to maintain a safe and comfortable environment.
9. Veterinary Treatment
In the event of illness or injury, Valley View reserves the right to seek veterinary treatment for the dog if the owner cannot be contacted.
Owners agree to be responsible for any veterinary costs incurred as a result of treatment.
10. Personal Belongings
Owners may provide bedding, toys or comfort items for their dog during their stay. While every effort will be made to care for these items, Valley View cannot accept responsibility for loss or damage.
11. Damage
Owners agree to be responsible for any damage caused by their dog to property, furnishings, equipment or vehicles whilst boarding with Valley View.
12. Emergency Contact
Owners must provide an emergency contact who can make decisions regarding the dog if the owner cannot be reached.
13. Payment
Payment terms for home boarding will be agreed at the time of booking and must be paid according to the agreed schedule.
Valley View reserves the right to cancel or refuse future bookings if payment is not received.
14. Boarding Duration and Collection Times
Home boarding is charged on a 24-hour basis, calculated morning to morning.
If a dog is collected later than the standard morning collection time, an additional daycare charge may apply.
During the week, dogs remaining beyond the morning collection time will attend daycare for that day and the standard daycare rate will apply.
For weekend collections beyond the morning collection time, the weekend daycare rate will apply.
15. Cancellation
Owners must provide adequate notice if they need to cancel a boarding stay.
Valley View reserves the right to charge for late cancellations where the reserved space cannot be filled.
16. Photographs and Media
Owners agree that photographs or videos of their dog may be taken during boarding and daycare activities.
These may be used for Valley View Pet Services marketing, social media or website content unless the owner requests otherwise in writing.
17. Right to Refuse Service
Valley View reserves the right to refuse or terminate boarding services at its discretion if a dog’s behaviour, health or welfare becomes a concern.